QSR Automations has an immediate opening for an excellent communicator and well-organised individual for the role of Implementer & Trainer in Watford, England.

Role:
Reporting directly to the Head of Implementation and Training, you will work directly with colleagues, partners and end-user clients, to successfully implement and train the QSR Automations product range both within the UK and internationally.

Responsibilities:
- Demonstration of QSR systems to prospective clients at face-to-face or remote meetings
- Identifying the specific needs of the customer and tailoring the solution to meet their requirements
- Configuring, building and testing of QSR solutions
- Presentation of bespoke QSR solutions to end users
- Deliver of training courses to end users in both on-site and off-site scenarios
- Post installation onsite support of systems
- Ongoing support and maintenance for clients in conjunction with our second and third line support teams
- Assisting with pre-installation surveys where required
- Development and maintenance of training materials for general use or specific customers
- Assisting with internal training and development throughout the QSR Team
- Assisting in the testing of new releases of software and hardware to ensure that they meet the needs and requirements of our customers
- Working in accordance with Risk Assessments (RA), Method Statements (MS) and report issues accordingly
- Working to competent Health & Safety standards and those standards applicable to the industry or governed by a regulatory body
- Other duties or ad-hoc requests in keeping with regular scope of work or as required from time to time by the Company if outside normal activities

Required Skills and Traits:
- Candidate MUST be willing and able to commute to our clients as required and regularly to our Watford Office
- MUST hold a valid UK driving license
- Ability and willingness to travel up to 60% within the UK and internationally when required
- 3+ years of Operational Experience within the Food & Beverage Hospitality sector at a Mid-Management level or above
- 3+ years of experience in a customer facing role
- Proficient in the delivery of training in both a classroom environment and one-to-one basis
- Proficient with Microsoft Office Suite and good computer literacy
- Excellent communication and presentation skills
- Ability to build relationships with clients and colleagues and maintain a professional manner at all times
- Ability to work independently or as part of a team
- Great attention to detail
- Process driven
- Adept in lateral thinking and problem-solving skills
- Ability to manage workloads and to organise time effectively
- A can-do attitude

Preferred Skills and Traits: 
- Basic understanding of EPoS (Electronic Point of Sales) Systems
- Awareness of kitchen automation and capacity management systems
- Familiarity with QSR Automations products
- Understand the general concept of Customer Relationship Management (CRM)
- Experience with Salesforce